Service Check-In Instructions & Drop-Off Guide

To protect your RV, your belongings, and your time, please follow these simple steps before you arrive and when you pull into our service lanes.

Plan for 10–15 minutes for standard check-in.

At a Glance

Use the Service Entrance and follow signs for Service Check-In.
Turn off propane and disconnect trailer before staging lanes.
Remove valuables, food, open liquids, and electronics before drop-off.
Empty tanks and turn off appliances unless testing requires them full.

1. Where to Pull In

Use This Entrance

Use: Service Entrance — turn left at the Service Entrance (look for the SERVICE sign).
Follow Signs For: “Service Check-In.”
Staging Lanes: Pull under the service overhang.

Tip: Turn off propane and disconnect your trailer before entering the staging lanes.

2. Before You Arrive

To protect your belongings and speed up your visit, please review this checklist before arriving.

Remove & Take With You

Valuables & personal items (wallets, jewelry, firearms, cash, medications).
Food & open liquids (pantry, fridge, freezer, coolers).
Electronics (game consoles, laptops, tablets, loose cables).
Power cords & portable generators not being serviced.
Pets (and pet bedding) — animals cannot remain in the unit.

Secure or Note

Aftermarket devices (routers, wi-fi boosters, trackers).
Decor & loose items (plants, picture frames, counter appliances).
Slide-out clearances: ensure floors and slides are clear of objects.

Empty / Set Levels

(Unless your concern requires testing with tanks full.)

Fresh/Gray/Black tanks: empty and flush.
LP/Propane: turn OFF at the tank.
Water heater: turn OFF.
Refrigerator: turn OFF and prop open to prevent odors.

Keys & Access

Unlock all entry doors and compartment doors.
Leave a 12V house battery installed and charged.
Do not leave your keys unless ignition for motorhomes.

3. What Happens at Check-In

Greet & Verify: We confirm your contact info, unit details, and authorized decision-maker.
Concern Review: You and your advisor will review each of your concerns on your list.
Authorization: We capture signatures for diagnostics, road-test (if needed), and warranty approvals.
Staging Tag: We place an ID tag on your unit and log it into the dispatch board.

Plan on 10–15 minutes for standard check-in. Complex or warranty cases may take longer.

4. What Our Team Will Do

Document the Condition: Full photo walk-around (all sides + roofline where accessible).
Mark Concerns: Blue painter’s tape to flag dents, scratches, seal gaps, and customer-identified areas.
Verify Safety: LP off, battery status, breakaway/hitch condition, slide seals.
Secure & Stage: Move to the appropriate bay or secured lot area pending technician assignment.

5. After Drop-Off — Communication & Approvals

Status Updates: You’ll receive updates via text/email at key milestones (diagnosis, parts ordered, ready for pick-up).
Estimates: We’ll send digital estimates for your approval before work proceeds.
Parts & Backorders: If a part is backordered, we’ll provide the best-known ETA and options.
Insurance/Warranty: We file necessary documentation and photos with your provider.

Service Check-In FAQs

Can I wait during diagnostics?

Short diagnostics may be completed same-day when scheduled. For extended work, we’ll advise a pick-up time.

Do I need to be present for the photo walk-around?

No. We perform it on every unit at check-in and can text photos on request.

What if I can’t empty my tanks?

We can assist for a shop fee. Let your advisor know in advance.

Will you road-test my unit?

Only with your consent and when required for accurate diagnosis.

Contact & Service Hours

Service Phone: 228-299-8898
Text: 228-299-8898
Email: [email protected]
Address: 12131 Bernard Pkwy, Gulfport, MS 39503
Hours:
Mon-Sat: 9:00am - 6:00pm
Sunday: Closed

For rescheduling within 24 hours of your appointment, please call or text to ensure we can accommodate other guests.