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Service Check-In Instructions & Drop-Off Guide
SERVICE CHECK-IN
Check-in instructions and drop-off guide
To help protect your RV, your belongings, and your time, please review these service check-in instructions before arrival and again when pulling into our service area.
Plan for 10–15 minutes for a standard check-in.
AT A GLANCE
Key things to know before you check in
Enter through the Service Entrance and follow signage for Service Check-In.
Turn off propane and disconnect your trailer before entering the staging lanes.
Remove valuables, food, open liquids, and electronics before drop-off.
Empty tanks and turn off appliances unless your concern requires testing with tanks full.
ARRIVAL DIRECTIONS
Where to pull in
Use the Service Entrance.
Turn left at the Service Entrance and look for the SERVICE sign.
Follow signs for Service Check-In.
In the staging lanes, pull under the service overhang.
Turn off propane and disconnect your trailer before entering the staging lanes.
BEFORE YOU ARRIVE
Prepare your RV before drop-off
To help protect your belongings and keep your visit moving efficiently, please review this checklist before arrival.
Remove and take with you
- Valuables and personal items, including wallets, jewelry, firearms, cash, and medications
- Food and open liquids from the pantry, fridge, freezer, and coolers
- Electronics, including game consoles, laptops, tablets, and loose cables
- Power cords and portable generators not being serviced
- Pets and pet bedding, animals cannot remain in the unit
- All weapons and firearms, no exceptions
Secure or make note of these items
- Aftermarket devices such as routers, Wi-Fi boosters, and trackers
- Decor and loose items such as plants, picture frames, and counter appliances
- Slide-out clearances, make sure floors and slides are clear of objects
Active insurance required. Please have proof of current RV insurance available at drop-off.
Empty or set levels
Unless your concern requires testing with tanks full.
- Fresh / Gray / Black tanks: empty and flush
- LP / Propane: turn OFF at the tank
- Water heater: turn OFF
- Refrigerator: turn OFF and prop open to help prevent odors
Keys and access
Unlock all entry doors and compartment doors and leave a 12V house battery installed and charged.
- Motorhomes: leave your keys. We need them to start, diagnose, road test, and move your unit.
- Towables: keep your keys. We use master keys for entry, you do not need to leave yours.
CHECK-IN PROCESS
What happens when you arrive
Greet and verify: We confirm your contact information, unit details, and authorized decision-maker.
Review your concerns: You and your advisor review each concern on your list.
Authorization: We collect signatures for diagnostics, road-test approval when needed, and warranty approvals.
Tag and stage: We place an ID tag on your unit and log it into the dispatch board.
Standard check-in usually takes 10 to 15 minutes. Complex or warranty-related cases may take longer.
SERVICE HANDOFF
What our team will handle after check-in
Vehicle intake and staging
Document the unit’s condition with a full photo walk-around. (all sides plus roofline where accessible)
Turn off propane and disconnect your trailer before entering the staging lanes.
Mark customer-identified concerns using blue painter’s tape for dents, scratches, seal gaps, and other noted areas
Verify safety items including LP off, battery status, breakaway/hitch condition, and slide seals
Move the unit to the appropriate bay or a secured lot area while awaiting technician assignment
Communication and approvals
Send status updates by text or email at key milestones, including diagnosis and parts orders
Provide digital estimates for approval before work begins
Share the best-known ETA and available options if a part is backordered
File required documentation and photos with your insurance or warranty provider
SERVICE FAQS